Refund Policy
REFUND & RETURN POLICY
Last updated: 18july2026
A clear, fair refund policy is deliberate — it reduces disputes and it's how we keep customers. Here's exactly how it works.
Window
Request a return within [30] days of delivery.
Eligible
Unused, in original condition and packaging, with proof of purchase. Not returnable: [final-sale items, gift cards, personalized/custom items, hygiene/personal-care items once opened].
How to start
Email [support@pawtation.com] with your order number and reason. We reply within [48 hours] with next steps. Wait for approval before shipping anything back.
Who pays return shipping
- Our fault (defective, damaged, or wrong item): we pay, and you get a full refund or free replacement — your choice. Send a photo within [7] days of delivery.
- Change of mind: customer covers return shipping.
Refund timing
After we receive and inspect the return, approved refunds go to your original payment method within [5–10] business days. Your bank may take a few extra days to post it — that part is outside our control.
Not delivered / lost in transit
If tracking shows no delivery within our stated window, we reship or refund. You don't lose money to a carrier's mistake.
Cancellations
Cancel within [24] hours of ordering, before fulfillment begins. After that we may not be able to stop the shipment, but our return process still applies.
Contact
[support@pawtation.com] — order number in the subject line gets you the fastest reply.