Shipping policy
Shipping Policy
At Pawtation, each order is carefully prepared and shipped to ensure your product arrives in perfect condition. Please review our shipping details below.
Order Processing
All orders are processed within [2–5] business days after payment is confirmed. Orders are not shipped on weekends or public holidays. You'll receive a confirmation email with tracking information once your order ships.
Delivery Times
Estimated delivery time is up to 30 days from the date of shipment, depending on your location. Most orders arrive within [15–30] days. Please note that delivery times are estimates and are not guaranteed, as they can be affected by customs, postal delays, or high-demand periods.
Total time = processing time + delivery time.
Why Delivery Takes Time
Our products are sourced and shipped directly from our fulfillment partners to keep prices fair and quality high. This means some items may take longer to arrive than standard domestic shipping, but we believe the quality and value are worth the wait. We appreciate your patience.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. [Free shipping on all orders / Free shipping over €X / Flat rate of €X].
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow [3–5] business days for the tracking information to become active. You can track your order using the link provided.
Customs, Duties & Taxes
For international orders, any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer. These are not included in the product or shipping price.
Delays
While we do our best to meet estimated delivery times, delays can occasionally occur due to customs, weather, carrier issues, or peak seasons. If your order hasn't arrived within [35–40] days, please contact us at support@pawtation.com and we'll investigate right away.
Incorrect Address
Please ensure your shipping address is correct at checkout. We're not responsible for orders shipped to an incorrectly provided address, but contact us immediately at support@pawtation.com if you notice an error and we'll help where we can.
Lost or Missing Packages
If your tracking shows delivered but you haven't received your order, or your package appears lost in transit, contact us at support@pawtation.com and we'll work with the carrier to resolve it.
Contact Us
Email: support@pawtation.com
Business hours: [Monday–Friday, 9am–5pm CET]
We aim to respond within [1–2] business days.