Contact information
Contact Us
Have a question about your order, our products, or anything else? We're here to help.
At Pawtation, we care about your experience as much as your dog's safety. Whether you need help choosing the right size, tracking an order, or arranging a return, our team is happy to assist.
Get in Touch
Email: support@pawtation.com
We aim to respond to all inquiries within [1–2] business days. During busy periods it may take slightly longer, but we read and reply to every message.
Customer Support Hours
[Monday–Friday, 9:00am–5:00pm CET]
Excluding public holidays.
Order Inquiries
For the fastest help with an existing order, please include your order number in your message. This lets us look into your request right away.
What We Can Help With
- Order status and tracking
- Returns and refunds
- Product questions and sizing
- Shipping and delivery
- General inquiries